Our Leadership Values, Guiding Principles & Standards of Behavior

Download Harden Healthcare Standards of Conduct & Ethics – An Every Day Guide.

Our Mission

To offer a continuum of healthcare services, providing the best care for our patients and a sense of pride and purpose for our associates.

Compassion

• Live the golden rule with patients/residents and associates
• Put the needs of others above our own in a genuine way (servant leadership)
• Value cultural diversity by promoting understanding and acceptance

Standards of Behavior:

Because I commit to "Compassion,"

• I will respect others.
• I will smile, be courteous and greet others by name.
• I will take excellent care of others.
• I will offer to help others in times of crisis.

Motivation

• Share, believe and model the vision and values in all Harden companies
• Demonstrate commitment to coaching, mentoring and developing leaders
• Seek feedback from others for self discovery and growth

Standards of Behavior:

Because I commit to "Motivation,"

• I will carry myself in a way that matches the Harden Values.
• I will be a cheerleader.
• I will have enthusiasm, passion and a positive attitude.
• I will empower others and work to see others succeed by encouraging and training.
• I will request input and insight from those we serve for ongoing improvement.

Personal Integrity

• Hold ourselves to the same standards of performance expected of others
• Invest in self improvement, seeking balance between personal and professional life
• Set clear expectations to create and instill a sense of ownership

Standards of Behavior:

Because I commit to "Personal Integrity,"

• I will approach every situation with an open mind and spirit.
• I will treat each patient, customer and associate with respect and dignity.
• I will abide by Harden Healthcare's policies as set forth in the associate handbooks.
• I will admit mistakes, take them seriously and seek prompt and accurate resolution.
• I will follow through with commitments to patients, family members, customers and associates, informing them of delays or changes.

Operational Excellence

• Focus on the patient/resident impact in operational decision-making
• Continuously improve performance and aim for mastery "excellence" of quality and results
• Think globally, challenge the status quo and anticipate new trends

Standards of Behavior:

Because I commit to "Operational Excellence,"

• I will ensure all members of the patient care team understand and communicate specific patient goals and foster interdisciplinary collaboration.
• I will submit legible, accurate, concise and timely data.
• I will hold others and myself accountable.
• I will strive each day for excellence.
• I will keep informed of professional practice requirements and changes.

Communication

• Foster open dialogue, conflict resolution and effective relationships with all
• Show willingness to make decisions, acknowledge mistakes and welcome change as an opportunity
• Develop and utilize listening and communication skills

Standards of Behavior:

Because I commit to "Communication,"

• I will embrace change as an opportunity to continuously improve.
• I will introduce myself to associates, clients, customers, patients and family members.
• I will smile, make eye contact, greet others and speak in ways that are easily understood.
• I will show concern and interest (empathy).
• I will listen, pay attention when others talk without interrupting and respond appropriately and timely to email, phone calls and personal requests.
• I will recognize that body language and tone of voice are important parts of communication.